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Complaints and returns

If your order does not turn out to meet your requirements, on this page, you have the option to make a return order or to submit a complaint.

Fill in the complaint form:

First and last name:

Temporary password

you have received the temporary password in your shipment

The e-mail address specified when placing the order

If you do not remember your e-mail address, leave this field blank

Reason for complaint:

Describe precisely why you want to make a complaint:

Please be advised that in accordance with the Terms of Service, the company has 14 days to respond to your complaint.

Consent to processing personal data

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